Thank you for choosing Arrowhead Pediatrics as your child’s pediatrician’s office. Our policies have been put in place to ensure that we continue to provide quality medical care to our patients. Please carefully read through all of our policies.
Billing Policies:
It is your responsibility to know and understand all of the information required by your insurance plan to avoid unexpected out of pocket expenses. (Examples being: after-hours charges, well visit coverage, immunizations, in-house testing, contracted laboratory, radiology, durable medical equipment, and sick visit coverage.)
We do require that all payments are due at the time of service. We may have to reschedule your appointment if the required payment is not provided. For your convenience, we accept Cash, Checks, Visa, & Mastercard.
If for some reason your co-payment was not paid at the time of service, or if there is a remaining balance from your deductible, we do require that the account is paid within 90 days. No additional appointments will be scheduled for delinquent accounts until the account is brought current.
A $30 service fee will be charged for any checks returned for any reason, and you will be responsible for this fee and the amount of the returned check.
Due to the high demands for appointments, missed appointments prevent us from scheduling appropriately and keep others in need of urgent care from being seen. A $25 FEE WILL BE ASSESSED FOR ALL MISSED APPOINTMENTS NOT CANCELED WITH AT LEAST 24 HOUR ADVANCED NOTICE. We will allow up to 15 minutes late for an appointment, anything after the 15 minutes will be considered a “No Show” and will also be charged the same fee.
For any further questions or to make a payment please contact our billing department (623) 561-5437
Scheduling Policies:
A parent or legal guardian must accompany patient unless prior written authorization has been given to our office.
We require you to notify us when scheduling an appointment if any of the following has changed: Change of address, phone numbers, emergency contacts, and insurance.
If you have a preference to a specific provider in our practice, we ask that you inform our scheduling department when making your appointment. If a specific provider is not requested we will schedule your child with our first available provider.
We strongly advise against “walk-ins” and “add-ons” due to the strain it puts on our providers and scheduling department. If either of these situations occur, we will do our best to accommodate the patient. It is not guaranteed that an appointment will be available due to the fact that we honor our scheduled appointments first.
Medical Records Policies:
All basic medical records require at least 48-72 hours to be completed.
This includes:
- -School forms
- -Prescription refills
- -Immunization books
- -Copies of immunization records
Chronic condition/FMLA forms require 1 week for completion.
Full medical records require a minimum of 2 weeks to be completed.
This includes:
- Complete copy of ALL records that we have on file.
**Medical records may be subject to a fee. Please contact our medical records department for further details.
Triage Policies:
Please be advised that all medical advice passed on to the patient does go through our providers to ensure you get the most accurate information. Please keep in mind that returned calls may take until the end of the business day.
For all prescription refill requests other than ADD/ ADHD medications, please contact your pharmacy and they will fax us over the request. Prescription refills may take up to 48 hours and require that the patient is current on their well cares.
If you have Caller ID, it is likely that your phone will not accept blocked calls (those that come up on caller ID as "Private" or "Out of Area"). If this is the case, you must turn off anonymous call blocking in order to receive a call back. Ask our staff for instructions if you do not know how to do this. If you do not turn this function off, you may not get a call back.
